Digital Services & Remote Maintenance

Digital solutions for diagnosing and maintaining your machines

With our BÜRKLE REMOTE SERVICE SYSTEM (BRSS), we support you worldwide with the diagnosis, maintenance, and optimization of your machines and systems. When needed, our service experts securely access your system, analyze malfunctions in real time, and assist you with software adjustments, process optimizations, and technical issues. You retain full control over remote access to your system at all times, while also laying the groundwork for compliance with the Cyber Resilience Act (CRA), which will become mandatory for numerous connected products within the European Union starting in December 2027.

Robert Bürkle GmbH
Service
Digital Services & Remote Maintenance

Our Digital Services & Remote Maintenance portfolio

  • Secure and fast remote maintenance via a TÜV-certified VPN system
  • Direct access to control components for fast fault diagnosis
  • Plug-and-play solution requiring minimal IT administration
  • Support in meeting current cybersecurity requirements such as the CRA, NIS2 and IEC 62443
  • Documented service processes for maximum transparency
  • Multi-user access for collaborative fault analysis
  • Software updates and file transfers via remote access
  • Proven system offering high performance and maximum IT security

The BÜRKLE REMOTE SERVICE SYSTEM in detail

With the BÜRKLE REMOTE SERVICE SYSTEM (BRSS), we offer you a powerful platform for remote maintenance, technical support, and digital services. Our service experts analyze malfunctions in real time, assist with software adjustments, and help you optimize your production processes. As a result, many service calls can be resolved directly via remote access, significantly reducing downtime and increasing system availability.

 

The BÜRKLE REMOTE SERVICE SYSTEM (BRSS) is based on the proven remote service platform from our technology partner Symmedia. You decide at any time when and for how long secure online remote access by our service team is granted. This allows you to maintain full control over access to your system at all times while also laying the groundwork for compliance with the Cyber Resilience Act (CRA), which will become mandatory for numerous connected products within the European Union starting in December 2027.

Cybersecurity is increasingly becoming a critical success factor for networked machines and systems. With the BÜRKLE REMOTE SERVICE SYSTEM, you can rely on a secure remote service solution that combines modern security mechanisms with controlled access processes. This allows you to lay the groundwork today for compliance with the requirements of the Cyber Resilience Act (CRA) as well as other relevant cybersecurity guidelines and standards such as NIS2 and IEC 62443.

 

In addition, the system supports digital service processes throughout your machine’s entire lifecycle. Documented service cases, structured maintenance information, and transparent communication facilitate collaboration and lay the foundation for future digital services such as condition monitoring, data-driven analytics, and other intelligent service concepts.

Your benefits with our services

  • Minimized downtime thanks to fast response and diagnostic capabilities

  • Reduced costs by eliminating travel time and on-site service visits

  • Maximum IT security due to certified VPN technology and protected access

  • Easy integration with minimal effort for your IT department

  • High system availability, even for systems installed across multiple locations or with several installations

  • Transparent communication through documented technician access and clearly defined service processes

  • Flexible support with several experts able to provide assistance simultaneously

  • Future-proof thanks to regular updates and continuous development

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